Obtain telephone advice


Same day telephone advice.

This service runs from 0830-1830 Monday-Friday. You will often be able to be put straight through to the on-call doctor but if they are unavailable the receptionists will inform you of this and take a number on which we can contact you. This option should be used if you need guidance regarding treatment or if you are unsure if you need an appointment. It is also useful if you think that investigations or treatment may be appropriate before you are seen by a doctor e.g. if you think that you may be anaemic it may be appropriate for us to arrange blood tests and then review you with the results of these.

Currently there are 20-30 advice requests per day with a very low conversion rate to appointments without intervening investigations or treatments. Please be aware that the doctor does not have access to any more appointments than the receptionists – if you are simply wishing to book an appointment please do this via reception.


Booked Telephone Review Appointments.

This is a service which started in November 2011 and has been very encouraging. There are many conditions or situations when it is not necessary for you to be seen face to face for a review or to arrange the next stage in treatment.

The receptionists will also book one of these appointments if you contact the surgery requesting a call form one of the doctors.

All permanent doctors offer this service on set days of the week.

The phone reviews are normally done in the afternoon. If there is a certain time window in which you would prefer to receive the call (please be as broad as possible) please inform the receptionist when they book the appointment and we will do our best to accommodate your request.